A Home Visit
We offer families the opportunity to get to know us better during a no-cost, no-obligation, home visit. During this visit, we will talk about what you want in your life and how we can support you to fully experience that. We evaluate the needs of you and your family, set goals for care, conduct risk assessments and discuss costs and available funding options.
Person Centred Assessment and Care Planning
Once all parties agree on an appropriate level of care, one of our experienced members of staff will visit to deliver the full personalised care plan and go through it with you to ensure that the plan reflects the care that you want and the outcomes you desire.
A warm and trusting relationship between you and your caregiver team is of upmost importance. We consider what we have learned about you during our conversations, visit and assessment and then carefully match you with a caregiver or caregiver team that best matches your personality and needs.
Follow Up, Quality Checks and Reassessments
To ensure that you are receiving the highest quality of care, we will call you regularly to check you are satisfied with your caregiver and the services you are receiving.
We also provide home visits to spot check our caregivers and improve the services delivered. To continue meeting your goals, we will perform reassessments whenever they are required but at least every six months.