As the situation around COVID-19 continues to develop, we are working hard to continually monitor and respond to the developments, working closely with the UK Home Care Association and Government on behalf of our offices.
Please be assured that our number one priority is to support our clients, their loved ones and our Caregivers during this challenging time.
The Prime Minister, Boris Johnson has put exceptional measures in place to try and flatten the peak of the pandemic. From now, social distancing recommendations have been introduced and we will be following that guidance to ensure that we are minimising the risk of spreading the illness whilst still providing our vital service to clients.
In the main, our Caregivers will no longer be taking vulnerable clients, especially those over the age of 70 and with any underlying health conditions which post an increased risk from COVID-19, outside of the home unless it is for an unavoidable, pre-arranged, appointment. This is to keep our clients as safe as possible and to be respectful of the Government’s social distancing measures.
Where possible and where it is safe, we will do everything we can to keep our clients occupied and active while the social distancing measures are in place.
We understand there are challenges and concerns around shopping and access to supplies and we are doing all we can to use our influence and expertise at the highest level to ensure our older population and our team of professional Caregivers are a recognised as a priority. Locally, our teams are working diligently to try to ensure Caregivers can access supplies on behalf of our clients.
We are in regular communication with all our clients and our Caregivers to keep them up to date with the changing situation and to ensure they know first-hand what measures we are taking to continue to deliver our much-needed service.
Please contact your Regional Manager should you require further assurances at this difficult time.